Ericsson-LG Enterprise’s Product Management Meeting 2022 was held virtually across 5 sessions on 5 – 7 April 2022. The meeting allowed Ericsson-LG Enterprise and our partners to share the latest market developments and discuss our strategies for business growth moving into the future.

2022’s event was the third PM Meeting to be hosted online since 2020 and we hope that next year’s event will be hosted in person.


The meeting began with an address from Jaeen Yoo, Head of Operations at Ericsson-LG Enterprise. Jaeen explained how some of the challenges that the industry is facing, from Covid-19 to the global part shortage, have led to new innovations and opportunities.

The first day of the PM Meeting began with an overview of the UCaaS market from HM Lee, Head of Strategic Portfolio Management.

HM provided an insight into where the UCaaS market has seen the most growth over the past year, and the new developments that will define the market moving forward. Hybrid working and collaboration are the two most important trends that need to be considered. HM outlined ways that we will address these needs with the iPECS UCaaS portfolio.

HM was followed by Minsoo Park, who detailed the latest features coming to the iPECS Cloud platform in its Ph5.0 update. These new features will be released throughout the year. New features arriving soon include ACD group multi-login and video call recording for the 1080i handset.

The features arriving to iPECS Cloud are designed to improve call quality, provide more options for calls, and enhance iPECS Cloud’s range of applications such as iPECS ONE and iPECS Analytics. A full feature list for iPECS Cloud Ph5.0 will be released later this year.

The final speaker from day one of the Partner Meeting was KS Choi, Product Manager of iPECS Analytics. KS introduced iPECS Analytics’ Ph3.0 update, including the new call center solution.

KS’s session was split into two parts. The first covered the strategic approach that Ericsson-LG is taking with iPECS Analytics. This included how iPECS Analytics is being updated to better support call centers as well as other business uses.

Call center features in Ph3.0 include ACD group multi log-in, integrated call recording, group KPIs and selective user monitoring. This will be combined with better UX and management features. KS provided an extensive overview of these features, followed by the licenses available in Ph3.0.

The second day of 2022’s PM Meeting began with an address from KS Choi, who provided an overview of updates coming to Unified Ph6.0 and the 1000i range of handsets. The first stage of Unified Ph6.0 launched in Q1 of 2022 and you can see an overview of its features in March’s edition of iPECS Insights.

KS highlighted some of the features coming throughout the year to the Unified platform. This includes Czech language support and adding more Web APIs. UCS will also see new features in its 6.2 update, such as compatibility with Windows 11 and language support for Greek and Hebrew.

New updates are also on their way to the 1000i range of handsets. This includes improved QoS with a reliable connection for handsets from the 1010i to 1050i, and compatibility with SIP for the 1080i handset.

Following KS, Jinho Choi provided an overview of new updates coming to the CCX application coming in its version 1.2 and version 1.3, launching in Q3 of 2022. Version 1.2 comes with a huge range of new features for enhanced reporting, AWS support, and a better user experience. Jinho also explained how the IPCR application will be updated in Q4 of 2022 to provide enhanced user experience and strengthened security.

Jinho and KS were followed by Symon Park, part of Ericsson-LG Enterprise’s PLM team. Symon’s presentation focused on the latest updates coming to the iPECS ONE application in its Ph3.0 update.

Symon first addressed the success of January’s iPECS ONE feature drop, which included contact enhancements and more user experience improvements, such as a personal contact directory, and the ability to import contacts in CSV format.

July’s update will follow on from this with more expansion to the contacts section and better integrations with mobile operating systems and accessories. Later in Ph3.0 we are planning to launch new features designed to make iPECS ONE into a fully functioning contact center solution, complete with a range of UI improvements and features for this purpose.

The next speaker was Yongmyoung Lee, from Ericsson-LG Enterprise’s PS Team. Yong’s presentation stepped away from technical developments. Instead, Yong took a closer look at how the iPECS Cloud technical support process could be improved. We believe that with the combined engineering resources of our global partners, we can co-operate on technical support in a much more efficient way.

Yong provided insight into where IR is most required, the key findings taken from support requests, and key actions Ericsson-LG will take to address user pain points. This will improve training, as well as providing troubleshooting maps for support teams and a help center for partners around the world to collaborate on support queries.

The final speaker on day two was Jinho Choi who gave an overview of how iPECS training will improve in 2022. Jinho explained that there still has to be a consistent support for the on-premise market, but following market changes, more focus needs to be placed on iPECS Cloud. New training will be more effective, efficient and will be able to provide a higher level of detail.

Future online training will be more customer-oriented and will focus on 3 key axes to lead to customer satisfaction. These are the online and offline training, certificates program and a new video library. Finally, Jinho provided a calendar of training plans for the rest of 2022.


The third and final day of the PM Meeting was designed as an open discussion among selected partners, who are actively selling iPECS Cloud in their market. Here partners shared their insights and priorities on how to improve the iPECS platform moving forward. The session was led by product experts from Ericsson-LG Enterprise in collaboration with global partners.

Attendees shared their feedback on where improvements could be made to key iPECS services. This included iPECS Analytics, iPECS ONE, Unified, and iPECS Cloud. This discussion will help us to prioritize new features to introduce to the platform and identify any existing pain points.

These meetings are an insightful way to see how the iPECS portfolio is used across the world. Especially considering the changing market we are all working within, it is very useful to receive feedback from partners on how the iPECS portfolio is serving their individual markets.

This discussion prompted some compelling and thought-provoking input, and we would like to say a very big thank you to our partners for attending and offering their contributions. Your continued support is fantastic to see, and we cannot wait to keep building together into the future. 


If you have any questions, please contact us at

xosotin chelseathông tin chuyển nhượngcâu lạc bộ bóng đá arsenalbóng đá atalantabundesligacầu thủ haalandUEFAevertonxosofutebol ao vivofutemaxmulticanaisonbethttps://bsport.fithttps://onbet88.ooohttps://i9bet.bizhttps://hi88.ooohttps://okvip.athttps://f8bet.athttps://fb88.cashhttps://vn88.cashhttps://shbet.atbóng đá world cupbóng đá inter milantin juventusbenzemala ligaclb leicester cityMUman citymessi lionelsalahnapolineymarpsgronaldoserie atottenhamvalenciaAS ROMALeverkusenac milanmbappenapolinewcastleaston villaliverpoolfa cupreal madridpremier leagueAjaxbao bong da247EPLbarcelonabournemouthaff cupasean footballbên lề sân cỏbáo bóng đá mớibóng đá cúp thế giớitin bóng đá ViệtUEFAbáo bóng đá việt namHuyền thoại bóng đágiải ngoại hạng anhSeagametap chi bong da the gioitin bong da lutrận đấu hôm nayviệt nam bóng đátin nong bong daBóng đá nữthể thao 7m24h bóng đábóng đá hôm naythe thao ngoai hang anhtin nhanh bóng đáphòng thay đồ bóng đábóng đá phủikèo nhà cái onbetbóng đá lu 2thông tin phòng thay đồthe thao vuaapp đánh lô đềdudoanxosoxổ số giải đặc biệthôm nay xổ sốkèo đẹp hôm nayketquaxosokq xskqxsmnsoi cầu ba miềnsoi cau thong kesxkt hôm naythế giới xổ sốxổ số 24hxo.soxoso3mienxo so ba mienxoso dac bietxosodientoanxổ số dự đoánvé số chiều xổxoso ket quaxosokienthietxoso kq hôm nayxoso ktxổ số megaxổ số mới nhất hôm nayxoso truc tiepxoso ViệtSX3MIENxs dự đoánxs mien bac hom nayxs miên namxsmientrungxsmn thu 7con số may mắn hôm nayKQXS 3 miền Bắc Trung Nam Nhanhdự đoán xổ số 3 miềndò vé sốdu doan xo so hom nayket qua xo xoket qua xo so.vntrúng thưởng xo sokq xoso trực tiếpket qua xskqxs 247số miền nams0x0 mienbacxosobamien hôm naysố đẹp hôm naysố đẹp trực tuyếnnuôi số đẹpxo so hom quaxoso ketquaxstruc tiep hom nayxổ số kiến thiết trực tiếpxổ số kq hôm nayso xo kq trực tuyenkết quả xổ số miền bắc trực tiếpxo so miền namxổ số miền nam trực tiếptrực tiếp xổ số hôm nayket wa xsKQ XOSOxoso onlinexo so truc tiep hom nayxsttso mien bac trong ngàyKQXS3Msố so mien bacdu doan xo so onlinedu doan cau loxổ số kenokqxs vnKQXOSOKQXS hôm naytrực tiếp kết quả xổ số ba miềncap lo dep nhat hom naysoi cầu chuẩn hôm nayso ket qua xo soXem kết quả xổ số nhanh nhấtSX3MIENXSMB chủ nhậtKQXSMNkết quả mở giải trực tuyếnGiờ vàng chốt số OnlineĐánh Đề Con Gìdò số miền namdò vé số hôm nayso mo so debach thủ lô đẹp nhất hôm naycầu đề hôm naykết quả xổ số kiến thiết toàn quốccau dep 88xsmb rong bach kimket qua xs 2023dự đoán xổ số hàng ngàyBạch thủ đề miền BắcSoi Cầu MB thần tàisoi cau vip 247soi cầu tốtsoi cầu miễn phísoi cau mb vipxsmb hom nayxs vietlottxsmn hôm naycầu lô đẹpthống kê lô kép xổ số miền Bắcquay thử xsmnxổ số thần tàiQuay thử XSMTxổ số chiều nayxo so mien nam hom nayweb đánh lô đề trực tuyến uy tínKQXS hôm nayxsmb ngày hôm nayXSMT chủ nhậtxổ số Power 6/55KQXS A trúng roycao thủ chốt sốbảng xổ số đặc biệtsoi cầu 247 vipsoi cầu wap 666Soi cầu miễn phí 888 VIPSoi Cau Chuan MBđộc thủ desố miền bắcthần tài cho sốKết quả xổ số thần tàiXem trực tiếp xổ sốXIN SỐ THẦN TÀI THỔ ĐỊACầu lô số đẹplô đẹp vip 24hsoi cầu miễn phí 888xổ số kiến thiết chiều nayXSMN thứ 7 hàng tuầnKết quả Xổ số Hồ Chí Minhnhà cái xổ số Việt NamXổ Số Đại PhátXổ số mới nhất Hôm Nayso xo mb hom nayxxmb88quay thu mbXo so Minh ChinhXS Minh Ngọc trực tiếp hôm nayXSMN 88XSTDxs than taixổ số UY TIN NHẤTxs vietlott 88SOI CẦU SIÊU CHUẨNSoiCauVietlô đẹp hôm nay vipket qua so xo hom naykqxsmb 30 ngàydự đoán xổ số 3 miềnSoi cầu 3 càng chuẩn xácbạch thủ lônuoi lo chuanbắt lô chuẩn theo ngàykq xo-solô 3 càngnuôi lô đề siêu vipcầu Lô Xiên XSMBđề về bao nhiêuSoi cầu x3xổ số kiến thiết ngày hôm nayquay thử xsmttruc tiep kết quả sxmntrực tiếp miền bắckết quả xổ số chấm vnbảng xs đặc biệt năm 2023soi cau xsmbxổ số hà nội hôm naysxmtxsmt hôm nayxs truc tiep mbketqua xo so onlinekqxs onlinexo số hôm nayXS3MTin xs hôm nayxsmn thu2XSMN hom nayxổ số miền bắc trực tiếp hôm naySO XOxsmbsxmn hôm nay188betlink188 xo sosoi cầu vip 88lô tô việtsoi lô việtXS247xs ba miềnchốt lô đẹp nhất hôm naychốt số xsmbCHƠI LÔ TÔsoi cau mn hom naychốt lô chuẩndu doan sxmtdự đoán xổ số onlinerồng bạch kim chốt 3 càng miễn phí hôm naythống kê lô gan miền bắcdàn đề lôCầu Kèo Đặc Biệtchốt cầu may mắnkết quả xổ số miền bắc hômSoi cầu vàng 777thẻ bài onlinedu doan mn 888soi cầu miền nam vipsoi cầu mt vipdàn de hôm nay7 cao thủ chốt sốsoi cau mien phi 7777 cao thủ chốt số nức tiếng3 càng miền bắcrồng bạch kim 777dàn de bất bạion newsddxsmn188betw88w88789bettf88sin88suvipsunwintf88five8812betsv88vn88Top 10 nhà cái uy tínsky88iwinlucky88nhacaisin88oxbetm88vn88w88789betiwinf8betrio66rio66lucky88oxbetvn88188bet789betMay-88five88one88sin88bk88xbetoxbetMU88188BETSV88RIO66ONBET88188betM88M88SV88Jun-68Jun-88one88iwinv9betw388OXBETw388w388onbetonbetonbetonbet88onbet88onbet88onbet88onbetonbetonbetonbetqh88mu88Nhà cái uy tínpog79vp777vp777vipbetvipbetuk88uk88typhu88typhu88tk88tk88sm66sm66me88me888live8live8livesm66me88win798livesm66me88win79pog79pog79vp777vp777uk88uk88tk88tk88luck8luck8kingbet86kingbet86k188k188hr99hr99123b8xbetvnvipbetsv66zbettaisunwin-vntyphu88vn138vwinvwinvi68ee881xbetrio66zbetvn138i9betvipfi88clubcf68onbet88ee88typhu88onbetonbetkhuyenmai12bet-moblie12betmoblietaimienphi247vi68clupcf68clupvipbeti9betqh88onb123onbefsoi cầunổ hũbắn cáđá gàđá gàgame bàicasinosoi cầuxóc đĩagame bàigiải mã giấc mơbầu cuaslot gamecasinonổ hủdàn đềBắn cácasinodàn đềnổ hũtài xỉuslot gamecasinobắn cáđá gàgame bàithể thaogame bàisoi cầukqsssoi cầucờ tướngbắn cágame bàixóc đĩaAG百家乐AG百家乐AG真人AG真人爱游戏华体会华体会im体育kok体育开云体育开云体育开云体育乐鱼体育乐鱼体育欧宝体育ob体育亚博体育亚博体育亚博体育亚博体育亚博体育亚博体育开云体育开云体育棋牌棋牌沙巴体育买球平台新葡京娱乐开云体育mu88qh88