In March, we celebrated another hugely successful Global Partner Conference. The annual event is a chance to bring global partners together to share the latest updates, discuss the future, and celebrate each other’s successes.

This year’s event was held in the beautiful surroundings of Phuket, Thailand, and attracted partners from all over the world. It took place for four days, from March 5th to March 8th and the theme of the conference was “shaping our future with iPECS”,

Welcoming our partners

Day one was arrival date where our iPECS family gathered all together in Phuket Marriott Resort & Spa, Merlin Beach. In the evening, we welcomed our partners with relaxed drinks reception, giving our partner community the opportunity to catch up with peers and friends. It was wonderful to reconnect face to face with our global partner family, and this set a friendly tone for the rest of the events ahead.  

General Conference

On day two, the Conference talks began with an uplifting address from our CEO, Patrick Johansson. He introduced the theme, “shaping the future with iPECS”, and highlighted how the strength and breadth of our portfolio is enabling partners to achieve this goal.

He talked about some business highlights, including brand-new partnerships in Bangladesh as well as increased reach in the UK via Gamma, who he welcomed to the Ericsson-LG Enterprise family.

Our growth and strategy

Ahed Alkhatib, our Vice President of Global Sales and Marketing, then led a session focused on the future, sharing some insightful analysis and forecasts regarding the enterprise communications market.

The next talks revolved around Ericsson-LG Enterprise’s commercial success and strategy for the future. Yuno Jung, our Head of International Sales, broke down our outstanding performance in 2023, drawing particular attention to the continued growth of cloud in many markets.

He also pointed out that the commercial and technical flexibility of the iPECS portfolio will continue to help drive growth when combined with the strength of our partner community.

Next, Ahed Alkhatib spoke again, reinforcing Yuno’s message about flexibility. As he pointed out, iPECS Cloud will remain key focusing business, along with on-premises being present.

Our innovation

The focus then shifted to technology and innovation. Yong Lee, our Head of Operations, highlighted the scale of technological change in our industry, from analog to digital, VoIP to UC, virtualization to cloud, and UCaaS to AI. As he pointed out, change is continuous, and success will mean responding to that change.

Knowledge sharing will be key as he explained, and he announced the launch of a new iPECS Academy with enhanced training materials and a certification program to help with learning and development.

Our technical innovations will be just as important, and these were the subject of the next talk from HM Lee, Head of Product Line Management. He discussed the UCaaS product landscape and our future product strategy, with exciting developments to come including AI applications and omni-channel customer service.

HM also discussed other new features and enhancements for other products including on-premise solutions and iPECS Analytics. Finally, he promised new API releases to empower partners to develop third-party enhancements for their specific markets.

Guest speakers

The Conference also featured inspirational talks from our partner community. Daryl Pile from Gamma addressed attendees with a talk titled “Trust, Loyalty, and Growth.” This was Daryl’s first Global Partner Conference since Gamma joined the Ericsson-LG Enterprise family, and it was an inspirational introduction. We are excited to welcome Gamma as part of our community, and

Richard Knight and Lewis Early of Cosoft, a UK-based software company, then talked about the exciting integrations they are doing using the iPECS API. This included the innovative use of AI to boost productivity and automate tasks within the communications environment. They also discussed Connect, a browser application that integrates unified communications from iPECS with any other cloud service.

Panel discussion

Finally, we also hosted a fascinating panel discussion between partners in the Australia (Tony Vitale from Aria Technologies), Ireland (Liam Tracey, Goldstar), Israel (Alon Elmasel, Bezeq International), the UK (Will Morey, Pragma), and the USA (Sean Robertson, CTD). They talked about their respective markets, highlighting the different challenges and opportunities they face.

While there were many differences in terms of cloud uptake, market preference, and infrastructure, all agreed that the breadth of the iPECS portfolio was helping them to meet demand and thrive.

Gala and awards

After the fascinating talks and discussions, it was time for celebration in the form of our traditional gala and awards, on the third day. The theme and dress code was “bling bling into the future”, which led to some interesting and colorful outfits!

Amid a fun and celebratory atmosphere, we also held our annual Global Partner Awards. Partnership is at the heart of our business and our global community, so this is our chance to recognize the achievements of our partner family. All winners deserve congratulations, and we would like to give special mention to our Global Partner of the Year winner, Aria Technologies Africa.

Representing South Africa, Aria Technologies has had a special year leading cloud adoption. Many congratulations to Inus Smalberger, the CEO, and all of the team for an outstanding year. A full list of the award winners is listed below. We would like to thank and congratulate all of them.

Global Partner of the Year

Aria Technologies Africa!

Distributor awards: Special

Cloud Partner of the Year Pragma
Collaboration Partner of the Year Promelit Communication System
Enterprise Partner of the Year Shandong Inspur Communication Equipment
Contact Center Partner of the year Aria Technologies, Australia
Business Transformation Partner of the Year Bezeq International Tech, Israel
Operations Partner of the Year Pragma, UK
Service Provider Partner of the Year BCX, South Africa
Best Growth Partner of the Year MN Iletisim, Turkey
Public Sector Partner of the Year Blue Technologies, Greece
Public Sector Partner of the Year PT Damai Sejati, Indonesia
New Partner of the Year EMEM System, Bangladesh

 

Distributor awards: Regional 

Asia Pacific Partner of the Year Aria Technologies
European Partner of the Year Pragma
Americas Partner of the Year Vertical Communications
MEA Partner of the Year Tawasol Technology

iPECS Reseller of the Year

Focus Group, UK
Netser Komunikasyon, Turkey
INSYNC TECHNOLOGY CO., LTD., Thailand
Mach 3 Group, Australia

Best Partner of the Year

Bluefire Technology Solutions
Techpay Australia
Mach 3 Group  
Cloud U Telecoms  G.P.
Open Technologies P.C.
Dynacom Ltd
Norma Telecom S.A.
LOXLEY BUSINESS INNOVATION CO., LTD.
INSYNC TECHNOLOGY CO., LTD.
COMUNICATORINO
DATAMIT
AREAPROTECH
IL TELEFONO
IPM
TRE CI
DABBICCO TELECOMUNICAZIONI
Netser Komunikasyon
Alcom Voice and Data
Focus Group
Yellowcom
HIICOM
Lily
Barclay
BDR Group

 

This was a wonderful Global Partner Conference, and we would like to thank all attendees for their presence, their company, and their contributions to another great year for iPECS.