The 2024 Product Management Meeting brought together key iPECS Cloud partner stakeholders and product managers from around the world, with the goal to align iPECS Cloud solution strategies with recent global market requirements.

Ericsson-LG Enterprise’s Product Managers shared the latest advancements, including exciting new features set to enhance customers’ user experience across all markets and also new features idea and the priority of market requirements. Partners also gained valuable insights from discussions with Sales and R&D teams.

The meeting took place for two days at Ericsson-LG Enterprise’s HQ in Seoul, Korea, on 3^rd and 4^th June.

DAY 1

HM Lee, Head of PLM at Ericsson-LG Enterprise, kicked off the day by going through the overall agenda for the two-day event, then inviting Yong Lee, Head of Operations to the stage. Yong gave a warm welcome speech, going on to highlight the value of the meeting not just for partners, but also for Ericsson-LG Enterprise.

Next, HM started the first session by going through current market insights based on market research, continuing with a Product roadmap review.

Product Managers then reflected on the 2023 PM meeting, discussing the ways in which things have grown and evolved since last year, going through the list of follow-up items and reviewing these line by line with our partners.

After a short coffee break, each Ericsson-LG Enterprise’s Product Manager presented the new release plan for 2024.

Minsoo Park initiated the 2024 new release on iPECS Cloud P7, introducing the new updates and features on the base platform, supporting applications and ACD Enhancement. These updates will enhance applications, helping to increase revenue and protect customers with the introduction of security improvements. Also, addressing SMB customers with ACD needs and supporting various customer work environments for better customer experience.

After lunch, Mingon Kim led the session on iPECS ONE P5 updates and the new features around UC, telephony, integrations, collaboration, and UX/UI. Mingon also went through a demonstration of iPECS ONE P5 to highlight the new features and how they work.

KS Choi followed with an introduction to iPECS Analytics P5, which had undergone platform improvements and updates to the built-in call center features and Business Analytics. KS went through each item and explained how the features have been enhanced, alongside the improvements on the UX.

Minsoo came back to the stage to lead the last session of the day that discussed major areas of focus for next upgrade of iPECS Cloud (P8), including AI STT based features, various APIs, Security, and etc.

With valuable engagement, including comments and feedback, every session has been beneficial in developing our future strategies.

DAY 2

On the second day, discussions around the major focus projects for iPECS solution continued.

Mingon talked about another ONE integration with MS Teams that is Teams add in with some demo.

The next session was led by KS, who talked about iPECS Analytics P6. This involved an in-depth discussion on upcoming updates to iPECS Analytics, including the call center upgrades with digital queue and AI webchat.

Mingon came back to lead the session for development priorities for iPECS ONE P6. He went through the iPECS ONE development items list, separating these items into a high/medium/low priority list. There were active discussions around prioritizing the development items from each country.

Next, KS continued his session to lightly touch on the iPECS Unified updates.

The last session of the PM meeting was presented by Jinho Choi and Hansol Lee. They talked through the training roadmap for 2024 and the iPECS Academy website, which was paired with a useful demonstration.

We had a fantastic time with our partners at the Cloud PM Meeting 2024 and we hope everyone that attended took away some valuable insights. We have an exciting future ahead, and we’re looking forward to the Cloud PM Meeting 2025.