In our previous two blogs, we discussed the evolution of B2B communication. From the advantages of the Ericsson-LG Enterprise’s iPECS UCP series to how its flexible, modular system architecture and cost-effective redundancy make it an ideal choice for businesses of all sizes.
Now, as we wrap up this series, we will explore the wide range of added-value applications that make iPECS stand out from the crowd. These applications meet the unique requirements of different verticals, providing businesses with professional, secure, and reliable communication tools.
Omni-channel contact centers: meeting the needs of modern businesses
Contact centers are no longer exclusive to large corporations like banks or utility companies. Customer service is at the heart of many industries, with the modern demand for businesses of all sizes to establish front-facing help desks that prioritize customer experience. These services no longer need large teams, but they do require a multi-channel approach.
Communication channels for customer service has evolved. Not limited to just voice communications, they also include email, web chat, SMS, and social media platforms like WhatsApp. This allows businesses to engage with their customers across multiple touchpoints, creating a seamless experience that meets the growing demand for customer accessibility and convenience.
The iPECS UCP series is equipped to handle omni-channel communication, ensuring that they stay connected and responsive. This boosts customer satisfaction but also drives brand loyalty in an increasingly competitive marketplace.
The iPECS UCP operator application for productivity & user experience
Another standout feature of Ericsson-LG Enterprise is its custom-designed operator application. Unlike many competitors, Ericsson-LG Enterprise offers its own operator dashboard that is highly intuitive, versatile, and user-friendly. The result? Increased productivity for operators and enhanced user availability awareness.
The application allows operators to easily manage multiple calls, route them efficiently, and view the real-time availability of users. This level of functionality is especially beneficial in environments that require fast, efficient call handling, such as corporate offices, customer service departments, or front desks.
Hospitality-focused iPECS UCP operator application
The hospitality sector can benefit from the hospitality-focused version of Ericsson-LG Enterprise’s operator application. Managed through a single application, it goes a step further. Designed specifically for hotels and resorts, this application allows operators to monitor the status of rooms whether they are clean, dirty, or out of service.
It can also manage guest services such as wake-up calls. This tailored solution adds tremendous value to the hospitality industry, making Ericsson-LG Enterprise’s iPECS UCP series a versatile tool for managing both guest and operational needs.
Secure call recording for enhanced business operations
The ability to record calls is an essential practice for many industries. Whether for quality assurance, compliance, or training purposes, businesses need a secure, reliable solution that allows them to store and retrieve call recordings easily. Ericsson-LG Enterprise’s call recording application is a feature-rich tool designed to handle these requirements.
This user-friendly application ensures that businesses can record conversations between their team and customers while maintaining strict security protocols. The detailed retrieval system allows recordings to be accessed quickly and efficiently when needed, which is great for finance, healthcare, customer service, and legal services, where accurate record-keeping is critical.
iPECS UCP: a complete solution for every industry
Offering complete, customizable communication solutions, from omni-channel contact centers to hotel management tools and even secure call recording, the iPECS UCP series has an application suitable for virtually every industry. It’s versatility is perfect for retail, hospitality, finance, healthcare, and other sectors that benefit from solutions tailored to their specific needs.
With Ericsson-LG Enterprise, businesses don’t need to look elsewhere for specialized communication tools, they can find everything under one roof. From small businesses to large enterprises, the iPECS UCP series has the flexibility and functionality to scale and adapt to any industry’s requirements.
iPECS UCP series: a wrap-around communication solution
As we conclude this series, it’s easy to see why the right communication solution can bring huge value to businesses. Much more than just a communication system, Ericsson-LG Enterprise’s iPECS UCP series is designed to meet the diverse needs of modern businesses.
From its modular architecture and omni-channel contact centers to its operator dashboard and secure call recording, the iPECS UCP series offers unparalleled flexibility, security, and reliability. Whether it’s boost customer experience, operational efficiency, or scalability, iPECS UCP has the range of applications and security required for every scenario, and every environment, building confidence and trust along the way.
It’s important to choose a future-proof communication system that evolves to the changing landscape, and that’s what Ericsson-LG Enterprise users will experience.
