In the rapidly evolving landscape of business telecommunications, staying ahead of the curve is paramount. Technology is constantly developing, and businesses across the world are looking for ways to increase efficiency and improve communication.

At Ericsson-LG Enterprise, we are proud to be at the forefront of the technical trends shaping the future of our industry. Together with our global partner community, we are helping to shape the way businesses communicate.

Here are the key technical advancements driving the future of business communications.

The rise and rise of AI

Artificial intelligence (AI) is no longer a futuristic concept; it is a tangible reality transforming business. In recent years, we have seen the growth of generative AI programs such as OpenAI’s ChatGPT. Meanwhile, many software products are incorporating AI to accelerate and automate processes.

The result is that the visibility of AI has increased, and organizations are seeking ways to benefit from it. This is an opportunity for technology providers, and our global partners are already innovating in this space.

To name one example, our UK partner, Pragma has recently launched an AI-powered solution called Sidekick. This combines iPECS with OpenAI, to enable one-click call transcriptions and summaries.

It is a great example of iPECS as a platform for innovation, and we will be enhancing our API to enable partners to tailor other innovations to their market. AI will continue to be a major theme in technology, and iPECS partners will be able to benefit from this growth market.

Integrations and automations

This relates to our previous point about the powerful potential of integrating with the iPECS platform. As the cloud revolution continues, technical knowledge about its potential continues to grow.

The benefits of cloud communication are clear, and we see these in the responses to iPECS Cloud and iPECS ONE. Customers are able to work anywhere, communicating on multiple channels on any device. This power can be enhanced further by integrating with other core software.

More and more business services are delivered over the cloud, from CRMs to project management, accounting and billing. Integrating these services with communication tools can be a significant boost to productivity.

We have been pioneers in CRM integration, and our global partners have found many innovative ways to deliver other bespoke integrations to their customers. Our forthcoming API enhancements will only increase this ability as our partners continue to lead the way in maximizing the benefits of cloud.

Cybersecurity includes communication

In today’s digital age, business leaders are increasingly aware that cybersecurity is as important as physical security. A single cyber attack can cause irreparable financial and reputational damage, and the threat landscape has only become more sophisticated.

Protecting IT estates is a challenge as they grow in complexity, but it is non-negotiable. What telecommunication providers must understand is that cybersecurity includes communication, especially in the age of cloud.

Security is paramount to us at Ericsson-LG Enterprise, and all our technology is created with this in mind. Calls are end-to-end encrypted to protect every conversation. Our hosting infrastructure is highly advanced, and we collaborate with partners across the world to ensure best practice in this critical area.

As awareness of cybersecurity continues to grow, our partners are able to reassure businesses that their security will be protected.

Flexibility is a permanent priority

Remote and hybrid working patterns are firmly established now. This is not new, but it is important to understand the consequences. Businesses need solutions to maximize efficiency as they communicate across multiple locations.

iPECS ONE is the foundation for this and all the trends we have discussed. It delivers true unified communications on any device, anywhere, with voice, video, and instant messaging on a web browser or smart device.

This enables seamless communication and collaboration. It is also the foundation for all the trends we have mentioned so far. iPECS ONE provides a highly secure communications environment. Meanwhile, thanks to our API, our global partners are creating bespoke third-party integrations to deliver cutting-edge solutions to customers.

iPECS: Your communication solution

We have explored key themes shaping the communication technology sector. Together with our global community, we are leading the way through partnership, collaboration, innovation, and the power of iPECS.

Cybersecurity is a growing concern for many business leaders, and we have always prioritized it. We were early adopters of CRM integration, and are enabling our partners to deliver even more bespoke integrations to maximize benefits to their customers.

Meanwhile, AI is perhaps the most discussed, disruptive technological advancement in recent years, and our partners are using iPECS as a platform to deliver the benefits of AI to their customers.

As the technical landscape continues to evolve, so do we. Together with our global community of partners, we are delivering robust, innovative solutions to help business communicate better. To find out more, contact your local Ericson-LG Enterprise global partner.