Introducing the iPECS CCX (Contact Center Experience) – a next generation omni-channel contact center solution for your business. iPECS CCX goes far beyond traditional ACD systems, providing an array of communication channels such as voice, SMS, email, fax, web-chat, web-call-back, call-back-in-queue and social media connections, meaning you can connect on any level.
Integrate with CRM and applications with the contact center solution. Use Click-to-dial from Outlook, CRM, database or anywhere in Windows. Receive incoming calls’ automatic screen-pop with caller’s details. Set availability and easily identify the status of other users, and ensure calls are directed to the best person for the job. Monitor and analyze team’s performance with data dash board.
Make it easy for your customers to communicate however they want, wherever they are.