Cloud Communications have risen to meet the challenges of many businesses since they were first introduced to the market. In 2021, the need for organizations to support staff productivity across a more diverse range of working environments has never been greater. To ensure continued productivity, each business will have its own specific requirements for its chosen communications system. To this effect, many organizations will specify that facilitating collaboration and staying connected with its workforce are priorities.  

The iPECS Cloud solution from Ericsson-LG Enterprise provides a perfect foundation for businesses to enhance productivity. This feature-rich and robust communications platform provides teams with an intuitive tool that seamlessly connects staff and customers. To demonstrate the potential productivity benefits of the iPECS Cloud system, this simple guide features five of the most useful areas where this system is assisting businesses globally.

1. System Integrations

For optimal benefits, businesses need a communications system that integrates and complements its existing technologies. Today, communications extend outside phone systems and the iPECS Cloud platform supports this approach. Two simple examples of this extension are the use of email and CRM systems; iPECS Cloud connects with these tools to save organizations a great deal of time.

When receiving a call from a customer, the Cloud system will quickly display details pulled directly from your CRM. This feature instantly allows teams to get a view of the customer and their needs, speeding up call times and giving businesses the ability to provide a superior service. Integration with email systems allow users to initiate calls directly from an email. This helps to save time by avoiding the search for a phone number, bringing people together while the conversation is in motion. Finally, iPECS integration with Microsoft Teams makes it easier than ever to invite customers and colleagues to group meetings.

2. Voice, Video & Messaging Options

The most productive teams cite being able to work with versatility as the key to their success. Having the tools to adapt to any situation can greatly enhance the speed at which work is completed. The iPECS Cloud suite of features offers unparalleled versatility.

The iPECS Cloud platform offers access to voice, video and chat solutions on any device. For some remote based roles work can be more productive via a mobile device as opposed to on a PC.

For informal communications, the ability to send instant messages is far speedier and prevents a cluttered inbox. Video and audio conferences facilitate teams to collaboratively solve problems and provide solutions, avoiding a convoluted and time-consuming email chain.

3. Collaboration Features

The collaboration features of the iPECS Cloud go beyond conferencing, the platform is orientated around team working. Productivity can often be hindered by colleagues having little visibility of each other’s availability. The iPECS Cloud presence feature removes uncertainty, allowing you to see briefly which of your colleagues are available to talk.

The iPECS Cloud collaboration features are the most valuable when used during a conference call. If there is a requirement to explain a detailed process or concept, relying on voice alone can be ineffectual. For clarification it can be more useful to support conversations with visual aids using screen and file sharing. When sharing new ideas, iPECS Cloud offers a whiteboard feature that allows users to illustrate upon their screens during a conference.

4. Services to Support Remote Staff

Remote working practices are still on the rise, and businesses need to effectively support their remote workers to protect and improve productivity. iPECS Cloud’s features work across multi-devices, which is just one of the many ways in which remote staff can maintain productivity.

Managers can use iPECS Cloud’s call analytics and statistics to effectively monitor communications across the business. Useful insights include evidence for fluctuations in call volumes, which will ensure businesses can direct the appropriate resource as required. Call statistics can be most beneficial for staff development. Metrics including call duration and the number of missed calls help businesses to identify opportunities for improvement.

Finally, interactions with customers or prospects can be made quicker for remote staff through Web RTC. This feature of the new iPECS ONE platform allows users to invite external contacts to a call via a link send by email or instant message. The customer can then join the meeting instantly via their web browser. There is no need for additional software downloads, making communication convenient and accessible for all.

5. Security Features

For a communications system to be contributing to productivity, it is vital that the system is reliable and robust. In addition to the many time-saving features provided by iPECS Cloud, it also has a comprehensive range of security measures in place to avoid downtime or loss of data.

If a call needs to be routed from one user to another, the process is not only quick but completely secure. With a team of remote workers, it is imperative that a communications solution is safe, whichever device is being used to access it. All iPECS Cloud services are secured by IPKTS protocol before they reach any device, giving businesses complete peace of mind.

 

All our cloud services here at Ericsson-LG Enterprise are market orientated and designed to facilitate business productivity. If you would like to find out more about our cloud solutions, speak to your nearest Ericsson-LG Enterprise Global Partner.